Terms and Conditions
Last updated: October 13, 2025
Welcome to Dixon Rye. These Terms & Conditions (“Terms”) govern your use of our website and in-store services, and any purchase you make from us. By visiting our site, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy.
If you don’t agree, please don’t use the site or place an order. You must be at least 18 years old to purchase from us.
Using our site and services
Our website, content, images, designs, logos, and product information belong to Dixon Rye, LLC or our licensors. You may browse for personal use only—no copying, scraping, resale, or misuse. If you create an account (including trade accounts), keep your credentials secure and accurate. We may suspend or terminate access if these Terms are violated.
Your privacy
Please see our Privacy Policy for how we collect and use information, including cookies and advertising preferences.
Products, pricing, and availability
We curate and update our assortment regularly. That means descriptions, dimensions, finishes, pricing, lead times, and availability can change without notice. We do our best to keep everything accurate, but occasional errors happen. We may correct any error or omission and cancel orders that arise from them, even after submission, in which case you’ll receive a full refund of any amounts paid.
Prices are shown in U.S. dollars and before taxes, shipping, delivery, and any applicable services.
Placing an order
Placing items in your cart doesn’t reserve them. Your order is accepted only when we (or our platform) confirm it and charge your chosen payment method. We may reject or cancel any order at our discretion, including for suspected fraud, inability to verify payment, product unavailability, or errors.
You agree that any information you provide is true and complete, and that you’re authorized to use the payment method provided. We (and our payment processors) may contact you for verification before shipping or fulfilling an order.
Special and custom orders
Many of our furnishings are made to order or customized. Unless we state otherwise in writing, special/custom orders are final sale and non-cancelable once placed. Changes to dimensions, fabrics, finishes, or quantities may affect price and lead time and are subject to approval and availability.
Please review specifications carefully before approving a special/custom order.
Returns and cancellations
Your purchase is governed by our Returns Policy (linked from our site). Where returns are permitted, items must be unused, in original condition and packaging, with all documentation. Some categories are final sale (for example: special/custom orders; items marked final sale; certain hygiene-sensitive products; and any item damaged through improper handling).
If we approve a return, we’ll issue a refund to the original payment method (less any shipping/return costs if applicable) after we receive and inspect the item. Timing may vary by bank.
If we cancel an order you’ve already paid for, we’ll refund you in full.
Shipping, delivery, and inspection
We ship via UPS and trusted freight/delivery partners. Shipping options, fees, and lead times are shown at checkout or communicated during scheduling. Risk of loss passes to you when the carrier takes possession (FOB origin), except where consumer law requires otherwise.
Inspect promptly. Please inspect packages upon delivery and report any visible damage to the driver if possible, and to us within 48 hours (photos help). Keep all packaging until your claim is resolved. For freight/white-glove deliveries, note damage on the delivery paperwork at the time of delivery.
Missed delivery appointments, refused deliveries unrelated to damage/defect, or delivery obstacles (e.g., measurements, access) may incur re-delivery or restocking fees.
Lead times
Quoted lead times are estimates from our makers and carriers. We’ll keep you updated, but manufacturing and logistics variances (materials, weather, carrier constraints, etc.) can occur. Delays do not give rise to damages; your remedy is cancellation where permitted by our Returns Policy (special/custom items excluded).
Promotions, gift cards, and trade
From time to time, we run promotions or offer discount codes—each may have its own rules and dates that govern these Terms. Promotions can’t be combined unless we say so, and aren’t transferable.
Gift cards are treated as cash equivalents and are non-refundable; lost or stolen cards can’t be replaced.
Approved trade accounts may receive preferred pricing or terms; misuse (e.g., public resale of credentials or codes) may result in suspension.
Content you share
If you tag us or share content with us (photos, reviews, social media posts) and we feature it, you grant Dixon Rye a non-exclusive, royalty-free license to use, reproduce, and display that content on our site, emails, and social channels, with credit where practical. You promise you own the content and that our use won’t violate anyone else’s rights.
Intellectual property
All site content and the Dixon Rye name, trademarks, and trade dress are protected by law. No license is granted except as necessary to use the site for personal, non-commercial purposes.
Third-party links and tools
We may link to third-party websites or use third-party tools (e.g., payment, shipping, analytics). Their terms and privacy policies apply when you use them. We aren’t responsible for third-party content or practices.
Warranties and disclaimers
Except where a manufacturer's warranty is explicitly provided, our products and services are offered “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties—express or implied—including merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions don’t allow disclaimers of implied warranties—if that’s you, these disclaimers apply only to the extent permitted.
Limitation of liability
To the fullest extent permitted by law, Dixon Rye, LLC won’t be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if we’ve been advised of the possibility. Our total liability for any claim related to your purchase or use of the site will not exceed the amount you paid to us for the product(s) at issue, or $100 if no purchase was made.
Some jurisdictions don’t allow certain limitations; in those places, we limit our liability to the maximum extent the law allows.
Indemnity
You agree to defend, indemnify, and hold Dixon Rye, LLC harmless from claims, damages, costs, and fees (including reasonable attorneys’ fees) arising from your misuse of the site, violation of these Terms, or infringement of any third-party rights.
Force majeure
We aren’t responsible for delays or failures caused by events outside our reasonable control (for example, acts of God, labor issues, supply constraints, carrier disruptions, or government actions).
Governing law and venue
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. You agree that any dispute will be resolved in the state or federal courts located in Atlanta, Georgia, and you consent to their jurisdiction and venue.
(If you are an EU/UK consumer, you retain any non-waivable rights under the laws of your country of residence.)
Changes to these Terms
We may update these Terms from time to time. When we do, we’ll post the new version here and update the date at the top. If a change is significant, we’ll provide a clear notice on our site. Your continued use of the site or further orders after changes take effect means you accept the updated Terms.
Contact us
Questions about these Terms or an order?
Email: hello@dixonrye.com
Phone: 404.883.3939
Dixon Rye, LLC
2300 Peachtree Road, Suite A101
Atlanta, Georgia 30309
A final word
We’re committed to transparency and good design—down to the fine print. If anything here isn’t clear, reach out and we’ll help.